Technical Support Specialist

Ready to join a growing company whose work profoundly impacts people’s lives in their community, who offers an excellent learning environment, opportunities to advance and the ability to work alongside talented business leaders/professionals? CareStar, Inc. is currently seeking a Technical Support Specialist in the Information Technology Department to provide basic to intermediate support in all areas pertaining to hardware, MS Office 365 suite of products, remote access, and telecommunication, recommending and implementing solutions to meet business objectives, and to deploy all company issued IT equipment.

CareStar is looking for motivated individuals who/to: 

• Pull and analyze data/information to generate reports and develop, recommend and implement solutions to address end user concerns, meet business needs and improve business efficiency. 
• Prioritize department needs to meet objectives. Develop and maintain project plans to meet scope and deadline requirements. 
• Ensure and foster a customer centric attitude including the adherence to Service Level Agreements (SLA). 
• Maintain the inventory of the company’s assets including hardware, software, cell phones, and any other IT devices purchased by the organization. 
• Deploy computer equipment including the installation of standardized images and basic user management information per policies. Ensure equipment is returned from terminated employees and properly prepared for reissue or disposal. 
• High School Diploma or GED equivalent, Associate’s Degree or related experience preferred. 
• 1-3 years related work experience. 
• Prefer at least one industry certification such as A+, Network+, MCSA. Prefer multiple certifications. 
• Effective communication, both written and oral; ability to build strong working relationships with co-workers, customers and vendors. 
• Adheres to the CareStar Rule in performance of job responsibilities.  
• Understands and complies with CareStar Policies and Procedures.  
• Maintains confidentiality as related to patient information. Any disclosures of confidential information made unlawfully outside the proper course of duty will be treated as a serious disciplinary offense.  
• Follows the Acceptable Use Policy while using any information systems owned or controlled by CareStar, Inc.  

THE LOCATION 

This position is open at CareStar's Corporate Office at 5566 Cheviot Road, Cincinnati, OH 45247. 

THE COMPANY 

CareStar was founded in 1988 in Cincinnati, Ohio with the mission to Improve Communities by Improving Lives. We continue to be an industry leader in the field of Long-Term Care Case Management, Assessment, Population Health Management and Innovative Software Development Solutions.  

WHY YOU SHOULD APPLY 

• Competitive salary based upon experience, education and knowledge. 
• Comprehensive benefits package with medical, dental, vision, and life-insurance. 
• 401(k) with a generous Safe Harbor company matching contribution.  
• Paid vacations and 10 holidays per year. 

Come be part of a team that values and challenges you!  If these responsibilities, qualifications and benefits catch your interest, apply today at CareStar’s Career page at www.carestar.com/careers.