CareStar is an established leader in the home and community-based healthcare industry and is looking for a Quality Improvement Supervisor to develop and implement continuous quality improvement activities across CareStar’s programs and services.

Qualified candidates will have the following knowledge and experience:

  * Active License as RN, LSW or LISW; OR Bachelor’s Degree in Business, Nursing, Social Services, or related field.
  * Minimum 5 years program management or program analysis experience in home and community based services.
  * Experience with continuous quality improvement principles, data analysis and basic statistics.
  * Proficient in Microsoft Office (Word, Excel). Intermediate to advanced Excel skills preferred.
  * Supervisory experience preferred.
  * Strong critical thinking and problem solving skills.
 
Position Responsibilities

• Adheres to the CareStar Rule in performance of job responsibilities.
• Understands and complies with CareStar Policies and Procedures.
• Maintains confidentiality as related to patient information. Any disclosures of confidential information made unlawfully outside the proper course of duty will be treated as a serious disciplinary offense.
• Follows the Acceptable Use Policy while using any information systems owned or controlled by CareStar, Inc.
• Directly supervises, manages, and oversees staff, including hiring and providing performance evaluations, salary recommendations, and individual development goals
• and objectives.
• Oversees quality improvement activities in assigned area of the State, such as data collection, monitoring, and reporting quality improvement functions.
• Leads and/or participates in key committees associated with continuous quality improvement, staff education, and/or consumer health and safety issues.
• Collaborates with Directors to design and conduct reviews of select processes and/or areas of operation to measure performance on quality and compliance indicators; assimilates data from these reviews, provides recommendations for improvement and presents findings to senior management.
• Develops and implements quality improvement related processes and tools such as chart audits, consumer satisfaction surveys, focused reviews, ongoing data monitoring mechanisms, etc.
• Monitors compliance of After-Hours requirements, including the review of the On-Call Log for complete and appropriate responses; oversees the preparation of summary records for annual reviews; monitors and facilitates reporting of incidents per protocols.
• Coordinates/oversees After Hours coverage and supervises After-Hours Coordinators and additional CareStar staff, as assigned.

CareStar offers a competitive salary, based upon experience, education and knowledge; paid vacations and holidays; insured medical plans for employees and their families and 401(k). We believe that people work best when they are working for themselves. At CareStar, our employee’s share in the equity of the company through a shared ownership benefit: The CareStar Employee Stock Ownership Plan (ESOP).